Visit a Store:
The best times to visit
Each January, we get very busy working to find the perfect school and sport shoes for our customers. We increase the number of Fit Consultants in all stores, however you may still experience a short wait.
To avoid a wait, shop during our quieter times: 9 – 10am or 4 – 6pm daily.
The earlier in January you shop, the more choice you will have in brands and styles.
Will my child's foot grow during the school holidays?
It is likely that your kid’s feet will grow over the summer holidays. Our Fit Consultants will consider this in when fitting school and sport shoes.
What to Bring
School Uniform Guide
Innersoles can influence the size required for your child's school or sport shoes.
Some schools request specific sock styles that may affect the fit of a shoe. We factor this into your fit session as well as offering a range of seamless socks designed to avoid toe irritation.
If your child’s school has a uniform guide, it is helpful to review this before you visit - or bring it along. This will often outline preferred styles and colours for school and sport shoes.
What to expect
If you have not purchased shoes from us in the past, we would like to thank you for considering us for your child’s school and sport shoes.
We have a number system
Our Fit Consultants
Our Range of School and Sport Shoes
Our number system ensures that you know exactly where you are in the queue. We have multiple Fit Consultants available every day, so we get through the numbers fairly quickly.
Please make sure to take a number ticket as you arrive, the ticket dispenser is located at the front of the store. You only need one ticket per family.
Our Fit Consultants are highly trained in fitting children’s feet specifically. They will always measure both of your child’s feet, talk you through what they measure, any requests you may have and then suggest a range of school and sport shoes that would best suit your child. If you have a style preference they will work to ensure your child is in the ideal size for their growing feet.
We also have several Support Crew members working over January who can assist you with any questions you may have.
We have the largest range of school and sport shoes brands for kids. Feel free to browse the range while you wait to be served.
Styles of School Shoes
There are many different styles of school and sport shoes available in our stores. We'll assist you in finding the style that best suits your child's feet.
Our school shoes have 4 main features:
- A highly flexible front of sole to aid movement
- A firm heel counter for support and stability
- Robust and durable materials to withstand active play
- An upper made from leather and other natural, breathable materials
Styles include: Lace Ups, Mary Jane (Buckle), Mary Jane (Velcro), T-Bar Buckle and Velcro
Post Purchase Shoe Care
Protect them from the get-go
As soon as you take your shoes home, remove them from the box and give them a thorough spray with a leather protector to protect against stains, repel moisture (i.e. stinky shoes!) and keep them looking new for longer.
Wearing School Shoes in
Leather school shoes may initially feel stiff; this is due to the leather being tough to ensure durability. As most kids wear sandals and thongs during the summer, school shoes can take some adjustment.
We strongly recommend that your child wears their school shoes (with socks) on carpet around the house before the school term begins. Leather is a natural material that will soften when worn and will mould to the shape of the foot, therefore aiding comfort on your child’s first day back at school.
Scuffing and Polishing
Kids wear school shoes five days a week, so you can expect some scuffing. We recommend using a shoe polish every week to hide scuff marks and keep school shoes looking new. All our school shoes are of premium quality with leather that has gone through a tanning process where colour is bled through the shoe, making scuffs less obvious.
Velcro is a great option for kids who don’t know how to tie shoelaces, or prefer a quick way to secure their shoes.
- Always close the Velcro strap as this will reduce the amount of lint and fluff they will encounter.
- To remove the fluff and other bits from Velcro, use an eyebrow comb or toothpick to lift debris out between the hooks
Most shoe repairers are equipped to fix, or replace Velcro.
No matter what, laces will wear and tear. You can purchase replacement laces from most shoe repairers and department stores.
Check fit every 6 months
Kids feet grow at different rates, however on average they grow 1 – 2 sizes a year.
Our Fit Consultants always fit school and sport shoes with growing room, however it is important to bring your child (along with their school and sport shoes) for a fit check six to nine months after purchase.
Our Fit Consultants will ensure the shoes are still the correct fit for your child’s developing feet.